Privacy Policy

1. Scope and responsibilities

RevueWorks LLC provides managed website and customer communication services. This notice explains personal-information handling in connection with our website, business relationships and services.

We determine the purposes of processing for our own inquiries, billing, account administration and business operations. For information our business clients submit about their customers, we generally act on the client's instructions to deliver the configured services. The client's own privacy notice also matters. Contact that business about its uses of your information; we will assist with requests as required by our agreements and applicable law.

2. Information involved

Information may come directly from you, from a client that uses our services, from interactions with configured features, or from service providers supporting those interactions. Depending on the service actually used, it can include:

• Business and individual contact details, account credentials, onboarding information and support correspondence.
• Billing details and transaction records. Payment processors handle card information; we receive information needed to administer payments.
• Inquiries, customer contact records, scheduling information, messages, chat content, call metadata and records of consent or communication preferences.
• Voice recordings, transcripts and AI interaction records only where those functions are enabled.
• Browser/device details, network identifiers, site interactions and information collected through cookies or comparable tools actually deployed.

Please provide only information needed for the service. Do not submit sensitive information the service is not configured or authorized to handle.

3. Purposes

We use relevant information to respond to inquiries; configure, support and deliver the purchased services; route customer requests; manage appointments, permitted follow-up and review requests; administer accounts and payments; maintain security; troubleshoot and evaluate service performance; honor preferences; and meet legal obligations.

Some configured functions use AI to process conversation content and produce responses or summaries. Humans may review information when needed for support, configuration or quality checks.

4. Recipients and restrictions

We disclose information as needed to providers supporting hosting, account systems, payments, messaging, voice/AI functions, integrations and customer support. Providers receive information relevant to their role and are subject to appropriate contractual restrictions.

A client receives inquiries and communication information handled for its business. We may disclose relevant records where legally required or reasonably necessary to investigate fraud, protect safety or rights, or respond to lawful process, subject to applicable law.

We do not sell personal information, including client customer records or telephone numbers.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Texting and communication choices

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Supplying a telephone number does not by itself authorize every type of automated message or marketing communication. Where consent is needed, we or the client obtain it through the relevant collection or communication process. Our account-related texts can concern onboarding, support, service issues or billing, consistent with your permissions and applicable law. Client messages depend on the business and configured service.

Message frequency depends on activity; carrier message and data charges may apply. Reply STOP to the sending number to stop the applicable texts, or use another reasonable revocation method available under law. Reply HELP for assistance, or contact info@revueworks.com or (908) 641-3115. Consent to marketing texts is not required to purchase a service. Providers and carriers may limit delivery.

An opt-out changes messaging permission; it does not necessarily delete your account or all records. Limited contact and preference records may need to remain so that an opt-out continues to be honored or legal obligations can be met. A client is responsible for obtaining required permissions and respecting preferences for communications it directs; RevueWorks retains its own legal responsibilities.

6. Cookies and tracking

We use the cookies and similar technologies configured on our website to support its operation and, where enabled, understand use and performance. Browser controls can restrict cookies and may affect functionality.

7. Security

We maintain administrative and technical safeguards appropriate to the information and services involved and work with providers to protect access and processing. No internet service can promise complete security. Keep credentials private and promptly report suspected unauthorized access.

8. Retention and deletion

We keep information while needed to deliver the services and for defined operational or legal purposes. After a client's service ends, its contacts, leads, customer records, website copy and other client-owned materials remain available for the client to retrieve for 60 calendar days under the Terms. That window begins at the effective end of the paid service period. Clients are responsible for retrieving their information using the available tools and retrieval access. Optional export or migration assistance requires a separate agreement on scope and fee; this does not affect our obligations to respond to privacy requests under applicable law.

Account personal information is scheduled for deletion or anonymization within 90 days after service ends, except for records reasonably needed to meet legal obligations, resolve disputes, maintain required business records, document consent or honor opt-outs. Exceptions are limited to the relevant purpose and duration; they do not authorize indefinite retention of the whole account.

Backup copies may remain until the applicable backup rotation expires, with access restricted to recovery and other justified purposes; deletion restrictions must be reapplied if restored.

Information may be deleted sooner where appropriate and lawful, but not in a way that defeats the agreed retrieval window. An opt-out request does not automatically require destruction of consent or suppression records.

9. Requests and rights

Contact info@revueworks.com to request access, correction or deletion, or to change communication preferences. We may verify identity and authority before acting. Depending on applicable law, you may also have portability rights, rights to opt out of certain processing, and a right to appeal a denied request. We will respond within applicable legal deadlines and explain applicable denials or limitations.

If your request concerns a business using RevueWorks, identify that business. We may refer the request to it and assist it as appropriate. Marketing emails, if sent, include an unsubscribe method. Necessary nonmarketing communications may continue where lawful.

10. Children

Our business services are intended for adults and are not directed to children under 13. If you believe a child has supplied information through our own website, contact us so we can investigate and take appropriate action.

11. Updates and contact

When this notice materially changes, we will publish the revision with its effective date and email affected account holders. We will obtain any additional notice or consent required by law before a new use begins.